##plugins.themes.academic_pro.article.sidebar##

Download
pdf
Statistic
Read Counter : 107 Download : 116

##plugins.themes.academic_pro.article.main##

Abstract

Today's distance learning system seeks a realistic and tangible endeavor that allows the learner to advance to the highest levels of education, such as obtaining a doctorate. It depends on different means of receiving science, so that the learner can attend classes or different conferences and benefit from them wherever he is.
This research aims to identify the dimensions of distance learning and its impact on achieving customer value in the public universities of the Middle Euphrates Technical Region. This research derives its importance by paying attention to the opinions of professors and students and their impressions about the dimensions of distance learning and their impact on the value of the customer.
The problem of the research lies in determining to what extent distance learning dimensions can be considered as having an impact on achieving the value of the customer (the learner) in the universities surveyed? The descriptive analytical method was used for its suitability and research purposes. The research sample was chosen randomly from (150) professors and graduate students in the researched universities, and the research reached a number of results that helped to come up with many conclusions that confirmed the overall validity of the research trends and their premises, and in the light of those conclusions, a set of recommendations were made In a manner that stressed the need for the universities surveyed to pay attention to the dimensions of distance learning to achieve customer value.

Keywords

value of the customer distance learning system

##plugins.themes.academic_pro.article.details##

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

How to Cite
Najihah Muhamad Taher. (2022). The Dimensions of Distance Learning and its impact on achieving Customer Value. Zien Journal of Social Sciences and Humanities, 13, 101–112. Retrieved from https://zienjournals.com/index.php/zjssh/article/view/2599

References

  1. Darandari, Iqbal Zain Al-Abidin, (2014), Towards a learning-oriented assessment: best practices and most important challenges, King Saud University, Riyadh, Saudi Arabia.
  2. Ahem, Fatima Mohamed Bahgat, (2021), "A field study", Journal of the College of Education - Ain Shams University, Issue (45), Part (1).
  3. Abah, Atheer Ibrahim Abu, 2021), evaluating the experience of the Kingdom of Saudi Arabia in distance education in light of the Corona pandemic from the point of view of parents, the Journal of the Islamic University of Educational and Psychological Studies.
  4. Abdul Hamid, Randa, (2021), the concept of learning and education and the difference between them in detail,
  5. Muhad, Zardoumi, (2010), The meaning of learning and the problems of education in light of local transformations and future challenges, the first national forum on teaching subjects in the university system.
  6. Al-Ghadouri, Hanan Muhammad, (2021), Distance learning and its relationship to the acquisition of basic learning skills in the Arabic language for the first grades in Kuwaiti schools - Corona pandemic as a model), No. (34), ISSN: 2663.5798
  7. Zafari Nurul Mostafa Kamal What do me by Distance Education Theories and Practices: A Study for New Beginning
  8. Al-Saidi, Yaroub Adnan Hussein, 2005, Integration between the customer value chain and the organization value chain (analytical approach).
  9. Al-Khazraji, Hamad Jassim Muhammad, and Muhammad Ali, Abbas Salman (2018), e-learning in Iraq and its legal dimensions, Babel Center for Human Studies Journal, Volume (8), Issue (1).
  10. Abu Fazaa, Assem Rashad Muhammad, (2015), Testing the relationship between service quality, customer satisfaction and customer value: a comparative study between Islamic banks and commercial banks in Jordan.
  11. Al-Miqdadi, Art, (2020), the effect of replacing home rooms with classrooms in distance learning (a behavioral study for Jordanian university students, Al-Balqa Journal for Research and Studies, volume (23), issue (2)).
  12. Abdul Hamid, Rafal, (2018), The role of the dimensions of service quality in enhancing customer value (a prospective study of the opinions of a sample of customers in the North Bank for Finance and Investment in Nineveh Governorate, Rafidain Development, Supplement Issue (119), Volume (37).
  13. Al-Fayhan, Al-Faihan, (2017) Measuring the value of the customer based on the concept of relationship marketing, Journal of Banking and Financial Studies - Issue (4).
  14. Hussein, Hudham Jalil Abbas, (2020), the reality of distance learning in the primary stage from the point of view of male and female teachers, Wasit University Journal, volume (4), issue (43).
  15. Al-Khaza’leh, Alaa Muhammad, Al-Shannaq, Mamoun Muhammad, Jawarna, Tariq Youssef (2019), the effectiveness of Marzano’s Dimensions of Learning Model in improving productive thinking in mathematics.
  16. Khanchour, Jamal, (2006), The effect of value - the customer and the concepts adjacent to it on the profitability of the institution, Journal of Human Sciences - University of Muhammad Khider Biskra, issue (10).
  17. Al-Rafi’i, Ali Aboud Ali Hassoun, (2011), The requirements for implementing the broad bequest system and its impact on improving customer value (a prospective study of the opinions of a sample of men’s clothing factory employees in Najaf), Al-Ghari Journal of Economic and Financial Sciences.
  18. Amira, Juwaida, Tarshon, Othman, Olayan, Ali, (2019), characteristics and objectives of distance education and e-learning - a comparative study on the experiences of some Arab countries - The Arab Journal of Literature and Human Studies, issue (6).
  19. Al-Anazi, Al-Saidi, Sami Mujbil, Eid Hammoud, (2016), Distance learning as a strategic option in Finland in confronting the Covid-19 crisis and the possibility of benefiting from it in the State of Kuwait (a comparative study), Journal of Humanities Studies and Educational Research, Volume (1)- Number (1).
  20. Freeh, Dana, (2021), the pros and cons of distance learning. Mawdoo3.com// WWW
  21. Abdullah, Anis Ahmed, (2016), Marketing Management according to the Customer’s Value Perspective, Dar Al-Jinan for Publishing and Distribution - Amman - Al-Abdali - Jewel of Jerusalem Commercial Complex - First Flight, The Hashemite Kingdom of Jordan.
  22. Al-Zamki, Ali Nasser Suleiman, (2021), The Impact of Strategic Flexibility in Maximizing Customer Value - A Case Study in Al-Wahda Cement Factory - Journal of Human and Natural Sciences, Volume (2), Issue (9).
  23. Abdul Majeed, Tariq, (2021), Evaluation in the Learning System - Concepts and Mechanisms.
  24. Hwa Hu.Paul Jewn (2005 ). Examining e-Learning Effectiveness omes and learning Style:A Longitudinal Field Experiment.
  25. Cater- Steel Aileen. (2012). The effect of service delivery quality on customer value of e-learning systems –Conference : Information Systems and, Technologies (CISTI).
  26. Herman(2012).Relationship between Customer Value and Customer Satisfaction in Face to Face Tutorial at Universitas Terbuka. Teaching and learning in the 21st century.
  27. Hak Leem.Byung(2021).An effect of value co-creation on student benefits in COVID-19 pandemic, International Journal of Engineering Business management Volume (13).,
  28. Abdelkader.Osman Ahmed .(2021).Impacts of Perceived –Value and key featuers of Distannce Education on Marketing –Students Overall-Satisfaction , 20 ,Issue 4, Vol
  29. Militina.Theresia.et.(2020).Effect of Customer Value snd Customer Experience on Customer Satisfaction and Loyalty PT Meratus Samarinda Business and, Vol-4 Issue-1., Accounting Research International Journal of Economics,
  30. Deventer.Marko Van &Redda. Ephrem Habtemichael.(2017),Influence of Perceived Customer Value Employee service quality Bank and Customer Satisfaction on generation Y students Bank Loyalty ,International Journal of Business and management studies, Vol 9 No 2 ISSN; 1309-8047.
  31. Sridevi.K. , Babu.G.Suresh.(2018).Importance of e-learning in Higher Education: A Study, International Journal of Research Culture society, Vol.2, Issue 5.
  32. Jie Yan.wen& Chion.Chin(2020),Dimensions of Customer Value for the Development of Digital Customization in the Clothing Industry,Journal of Sustainability.
  33. Law.K.K.&et.(2913),Mearsuring Student Satisfaction in Sistance Education in Houng Kong, Business and Information.
  34. Pankowska B.Malgorzata.(2006), Value Development at Online Distance Learning Univesity, Journal of Theoretical and Applied Electronice Commmmerce Research 1(3).
  35. Flanders.Courtney&et.(2020),Three Dimensions of Distance Learning in Action-Education Elements.
  36. Phillips.Rob(2004), The design Dimension of e-Learning.
  37. Maza.Cristina(2020), Value to improve the Customer experience and increase satisfaction.
  38. Suryadi.Nanang,et.(2018), Consumer, Customer and Perceived Value: Past and Present, Academy of Strategic Management Journal Vol(17), Issue 4.